STATEMENT	Rarely	Sometimes	Usually
1	Acknowledge role in a missed commitment
2	Apologize for letting a colleague/client down
3	Complain to colleagues who fail to deliver on their promises
4	Do what is good for colleague/client even if it conflicts with your personal interests
5	Help your colleagues/clients deliver on their commitments
6	Make amends for breaking a promise
7	Renegotiate delivery dates if delays are unavoidable
8	Speak positively about colleagues' strengths outside of the team
9	Address productivity issues with your colleagues and/or clients
10	Ask for help if you don't have the answer
11	Deliver your commitments on time
12	Establish a climate of respect and trust
13	Hold others accountable for delivering goals
14	Make self-growth and development a priority
15	Resolve conflict with colleagues
16	Support your colleagues/clients in public
17	Admit openly if you don't have an answer
18	Communicate openly and clearly
19	Demonstrate commitment to colleagues' success
20	Have conversations about concerns with staff
21	Keep your word to your colleagues/clients
22	Raise issues of trust directly with colleagues/clients
23	Show respect for the concerns of all colleagues/clients
24	Thank staff for meeting their commitments